We are sharing this information to explain how your ‘personal data’ and 'personally identifiable information' - that can be used on its own or with other data/information to identify, contact, or locate a person - is being used in connection with our services. Please read this policy carefully to get a clear understanding of how we collect and use your ‘personal data’ and 'personally identifiable information'.
Mondly is an online language learning platform developed by ATI Studios SRL and is part of the Pearson group (owned by Pearson plc), referred to as "Mondly", "we", "us" or "our" in this policy.
You can contact us at: Data Protection Officer: 80 Strand, London, WC2R 0RL EU Representative: Pearson Deutschland GmbH, Kaiserstraße 44, 60329 Frankfurt am Main, Germany
You may also email us at firstname.lastname@example.org.
We collect your information in three key ways:
a) Directly when you (or your parent/guardian) provide information e.g. by registering to use Mondly, contact us (online or offline) or purchase a subscription for one of our products and services.
c) Indirectly from specified third parties (such as Facebook and Google) if you choose to register via a social media platform.
When registering on our website or using any of our products and services, including Mondly apps, you may be asked to enter your name, email address, foreign language skills, your interests, and you may provide a profile picture (this might be associated with the photo on your Facebook account if you sign up that way). For some Services, a user may register using an alias name (pseudonym) that is not otherwise associated with personal data provided to Mondly. Note: some of the apps might also include a leadership board noting username, profile pictures and points so an alias name should be provided if you are not comfortable with this being made public to other users.
We also process any other voluntary details that you can save in your profile, and your communication preferences (including if you raise a complaint and/or support query).
We will process your login details: including username and password and similar credentials.
You may elect to record your voice practising the language (but this is optional). Further, you may elect to use our virtual reality app to practice languages in realistic dialogues inspired by events (e.g. check-in to a hotel in Paris). This might involve an element of gamification (and multi-player functionality, where your name and the information you have made available in your profile will be available).
Where you upgrade to premium and/or buy a subscription, you will provide financial information i.e. subscription/purchase information, card details, billing address.
We collect lesson progress and analytics, including information about how you use our services, such as the types of content that you view or engage with, the features you use, the actions you take, the other users you interact with and the time, frequency and duration of your activities. As users of the Services, learners may also record responses to interactive exercises, scores, grades or activities completed.
There is a specific MondlyKIDS app which we recommend is used by children under the age of 15 to ensure they receive an age-appropriate experience as this app can function with minimal data collection (limited to username, email address only).
Ultimately, we collect information for the purpose of bringing you the best possible experience when using our products and services. This could include collecting your information for:
registering your account when you create one;
fulfilling the service terms when providing you with our products and services, including honouring your purchase with us and tracking purchases and progress which includes sending periodic emails about lesson reminders and to otherwise make Mondly available to you, for example, we need such information for your account ranking, connecting with other users through social media platforms, adjusting the difficulty level of the app for the user, analysing voice recordings to confirm accuracy of grammar and vocabulary, providing access to content and capturing progress within the application etc;
authorise and authenticate users of our services (and prevent and detect fraud and/or security breaches);
managing leadership boards where we may publish your username, profile information including language combination, scores, online status and date of registration as well as any additional information voluntarily provided;
personalizing your experience and to allow us to deliver the type of content and product and service offerings in which you are most interested;
marketing to you via email, in-app advertisements and/or online marketing. Please note that we do not intentionally send marketing communications to learners aged under 15 unless consent has been provided on behalf of the learners, in which case such consent may be withdrawn at any time. We allow users to unsubscribe at any time by using the link at the bottom of each email or using our preference centre and we honour opt-out/unsubscribe requests as soon as possible;
creating a profile of you e.g. we may combine the data that you have provided to us, or that we have collected via analytical cookies (dropped with your consent) with information from third parties in order to better understand your interests. We want to build a profile of you so that we can send relevant communications and market to you more effectively based on customer audience segments we create – this profiling is not considered “automated decision making” (the process of making a decision with significant consequences by automated means without any human involvement), but we will let you know if that changes;
market research purposes e.g. if you respond to a survey or if we conduct data analytics. Participation in surveys and discussion forums is entirely voluntary. You may unsubscribe from being contacted for these purposes at any time;
improving our products and services, for example through website analytics based on application and system logs data which could include data such as your IP address, internet service provider and browser type, type of computer/device, and details of the website, application or email communication you came from before entering the Services. Please note that we may, from time-to-time, supply third parties with aggregated sets of this data for uses in connection with our Services;
meeting our legal, regulatory, and tax reporting obligations, including to comply with requests from local authorities and government bodies and investigating incidents of potential or suspected breaches of our terms of service or applicable laws. Also to protect and ensure safety of our services and products and our confidential and proprietary information.
We require a lawful basis to collect and process your information. This will be:
with your consent (e.g. we may ask you for specific consent to use your personal data in a particular way);
to comply with our legal obligations (e.g. we might have regulatory obligations to report or share or archive personal data); and/or
for a variety of business purposes which are in our legitimate interests as a commercial provider of educational products and services to grow our brand and protect and enhance our products and services.
We shall be storing your information as long as is reasonably necessary to fulfil the purposes for which we are processing your personal data, which may be for the entire duration of your use of our products and services or longer if the law permits or requires – unless you exercise your right to delete certain data where applicable.
To request the deletion of your personal data, please email support[at]mondly[dot]com.
In particular, we retain registration, profile, transaction, and other information for as long as a user maintains their account. Users may request deletion of their account at any time. On receipt of a deletion request, we delete data that it is not required to retain for purposes of legal, tax, accounting, reporting, insurance, litigation, or other regulatory requirements which we will retain for 6 years from collection - during which time we may also use it for purposes of security, fraud prevention and detection. We may be unable to delete a user’s account in certain circumstances, particularly if there is an outstanding credit on the account or an unresolved dispute. Upon resolution of the issue, we will delete the account as described above.
Depending on the country you are in, you may have the right to:
(i) request access to and obtain a copy of your personal data and be informed about our processing activities,
(ii) rectify your personal data if it is no longer accurate,
(iii) request the erasure of your personal data if our retention is no longer necessary for the purposes for which it was collected,
(iv) restrict or object to the processing of your personal data in certain circumstances,
(v) data portability, and
(vi) lodge a complaint with your relevant supervisory authority or regulator (but we ask you to contact us in the first instance).
If you are resident in California, please click this link to find out more information about your specific rights – in particular, we confirm that we don’t sell your personal data.
At Mondly, we maintain appropriate technical and organisational measures to maintain the safety of your personal data and take steps to prevent unauthorised or unlawful processing of personal data and against accidental loss, theft, destruction of or damage to personal data. In particular, our website is scanned on a regular basis for security vulnerabilities to improve your safety when using our products and services. Payment information relating to transactions are processed through a gateway provider and are not stored on our servers.
Disclosures to Group Companies
We may disclose personal data or personally-identifiable information to our affiliated and group companies, so that we can analyse our global business operations and consider, test and develop new exciting features for our products and services. With your consent (where required by law), we would share your personal data with the following companies so that they can inform you about the relevant products and services that our group companies offer which we think you might be interested in using within, or related, Mondly:
NCS Pearson, Inc,
Pearson Education Inc,
Pearson Education do Brasil S.A, and
Pearson Education Limited.
For MondlyWORKS, we work closely with employers who are making the service available to staff (this will involve data sharing for the purpose of providing the services and tracking completion of language learning modules). We will also share data with our partners and trusted organisations we work with to provide products and services to you (including governments, universities and ministries) and keep them updates on usage of the apps and web interfaces. They may have their own privacy notices for the processing that they conduct as a controller so please make sure you request this and read it).
We may disclose personal data or personally-identifiable information in the following circumstances:
when you give us explicit consent to share your data;
when we share it with external service providers and data processors such as data centres, web hosts, cloud storage and cloud software providers, customer support providers, payment processors, debt collectors, accountants, and insurers;
when we share it with prospective sellers or buyers of our business or assets and if we, or substantially all of our assets, are acquired (and their professional advisors), or in the event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party; and
when we are required or requested to share it with regulators, law enforcement agencies and other relevant parties for the purpose of enforcement action, legal or contractual compliance and reporting purposes, in accordance with applicable laws and regulations.
Whilst data is predominantly stored in the European Union, we are part of a global organisation and use global service providers. Accordingly, data may be processed and shared outside of the country in which you live (as part of intra-group transfers and also to the recipients noted above); however we will only do this in compliance with local laws and where we have appropriate measures to ensure that the recipient of your data provides a comparable standard of protection as required by applicable data protection laws. Where you are a resident of the European Union or the United Kingdom, we will only transfer your personal data: (a) to countries that have been deemed to provide an adequate level of protection for personal data listed here (or equivalent in the United Kingdom); and/or (b) where we have specific contracts approved by the European Commission and information Commissioner’s Office which give personal data the same protection.
We may include third-party products or services on our website, and this will be clearly indicated. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
We may update this policy from time to time. We will always include the date of a new version so that you know when there has been a change. This policy was last updated May 2022.
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